Windows Creators Update

The Windows 10 Creators Update is currently rolling out. This update changes essential information in the computer making the fingerprint used by our licensing system different. Users will be affected by this by having to re-register and paying customers might find themselves using the free version instead of their paid one (Platinum Edition). If this happens to you, please contact support and we will help you correct the problem. We apologize for any inconvenience caused by this.

Planning

We are planning for the next version. Now would be a great time to send in your feedback and your wishes for new features. We promise to listen!

What do our users think about the support?

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We are quite happy width these numbers but would of course have preferred to have a 100% positive rating. We are constantly working on improving our support so that everyone will get quick and accurate replies. If you have suggestions on how we can improve, let us know. We appreciate your feedback!

Happy New Year!

We would like to wish all our users in the CNC community a Happy New Year! Thank you for all support and great feedback! Our resolution for 2017 is to keep on improving the simulator and the documentation. Thank you for a great year and we look forward to hearing from you soon!

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And the winner is…

Congratulations to Gabriel Kovac! You are the winner of our one year subscription contest. Please contact support as soon as possible so we can deliver your price.

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Server issues

Our server host is dealing with an issue affecting our site. We are working with them to specifically identify the issue and fix it. This issue is affecting thousands of sites world-wide. We apologize for this and will keep you updated.

Update Tuesday April 12:
The servers are running normally now and we keep monitoring them closely.

New version

We have uploaded a new version that fixes the problems some users with ATI/AMD cards had. If you are affected by these issues, uninstall your current version and update to version 2.0.0.8 or later.

Important information regarding ATI/AMD Graphics cards

Notice regarding ATI/AMD Graphics cards. There is a problem with the compatibility with some of these cards making the milling machines invisible and causing other graphic issues. We are working on a solution to this and will hopefully have a new download ready soon. If you are affected by this issue, please contact support and we will let you know as soon as we have a fix ready.

Expiring versions

Important notice to users of the free version.
Version 1.2.1.6 of the simulator will expire on Monday, November 23, 2015.
All versions prior to 1.2.1.6 will expire on Monday, November 16, 2015.

Download and upgrade your version today to avoid interruptions.

Platinum Edition users can continue to run old versions but we encourage everyone to update to the latest one.

New server

We are now a week into using our new server, and no more issues have been reported. The new server runs perfectly and has faster response time. Thanks everyone that has reported on this, for helping us making the site and the software better!