We are quite happy width these numbers but would of course have preferred to have a 100% positive rating. We are constantly working on improving our support so that everyone will get quick and accurate replies. If you have suggestions on how we can improve, let us know. We appreciate your feedback!
We would like to wish all our users in the CNC community a Happy New Year! Thank you for all support and great feedback! Our resolution for 2017 is to keep on improving the simulator and the documentation. Thank you for a great year and we look forward to hearing from you soon!
Congratulations to Gabriel Kovac! You are the winner of our one year subscription contest. Please contact support as soon as possible so we can deliver your price.
Our server host is dealing with an issue affecting our site. We are working with them to specifically identify the issue and fix it. This issue is affecting thousands of sites world-wide. We apologize for this and will keep you updated.
Update Tuesday April 12:
The servers are running normally now and we keep monitoring them closely.
We have uploaded a new version that fixes the problems some users with ATI/AMD cards had. If you are affected by these issues, uninstall your current version and update to version 188.8.131.52 or later.
Notice regarding ATI/AMD Graphics cards. There is a problem with the compatibility with some of these cards making the milling machines invisible and causing other graphic issues. We are working on a solution to this and will hopefully have a new download ready soon. If you are affected by this issue, please contact support and we will let you know as soon as we have a fix ready.
Important notice to users of the free version.
Version 184.108.40.206 of the simulator will expire on Monday, November 23, 2015.
All versions prior to 220.127.116.11 will expire on Monday, November 16, 2015.
Download and upgrade your version today to avoid interruptions.
Platinum Edition users can continue to run old versions but we encourage everyone to update to the latest one.
We are now a week into using our new server, and no more issues have been reported. The new server runs perfectly and has faster response time. Thanks everyone that has reported on this, for helping us making the site and the software better!
Monday Oct 19: We have issues with our license server provider right now and are doing everything we can to get it back in normal service as soon as possible. New users will have to re-register the software as a consequence. We apologize for this and ask for your patience while we are solving the problem. If you have questions, please email support and we will answer as soon as possible.
Update Tuesday Oct 20: The server issues are mainly fixed by now. We have migrated the license server to another hosting provider and are waiting for the DNS propagation to be ready. At the moment, in most part of the world, users are connecting to the new server, while in some countries, they are still connected to the old server. We expect everything to be back to normal within 24 hours but will keep you updated if new issues occur. Thank you for your patience while we are working on this.
We will be at a conference from 26:th of June to the 5:th of July. This will mean that we will be low on staff, please be patient if support tickets take a bit longer than usual to be attended to.